Refund Policy

1. Digital Product Nature

All Atlas products are digital goods delivered electronically. Once a product is delivered and downloaded, it cannot be "returned" in the traditional sense. However, we are committed to customer satisfaction and evaluate refund requests on a case-by-case basis.

2. Refund Eligibility

You may be eligible for a refund if:

• The product is defective or does not function as described.
• The product is materially different from its description on our website.
• You were charged in error (duplicate charge, technical failure).
• The product was not delivered due to a failure on our end.

Refund requests must be submitted within 14 days of purchase. Contact support@atlasglobal.store with your order number and a description of the issue.

3. Refunds Not Granted

Refunds are generally not granted in the following circumstances:

• You changed your mind after downloading the product.
• The product was compatible with your system as stated, but you did not review requirements before purchase.
• You lack the technical skills or software required to use the product (requirements are clearly stated on each product page).
• You have already downloaded the product more than once (indicating successful access).
• The request is made after the 14-day window.

4. How to Request a Refund

To request a refund:

• Email support@atlasglobal.store
• Include your order number (format: AGT-YYYY-NNNNNN).
• Include the email used at checkout.
• Describe the issue clearly with supporting evidence (screenshots, error messages).

5. Processing Time

Approved refunds are processed back to the original payment method within 5–10 business days. The timing of the refund appearing in your account depends on your bank or card issuer.

6. Cancellation

Since our products are delivered instantly and automatically upon payment confirmation, there is no cancellation period after delivery. If you contact us immediately after purchase (before downloading), we may be able to revoke the download entitlement and issue a refund at our discretion.

7. Chargebacks

We encourage you to contact support before initiating a chargeback. Most issues can be resolved directly. Frivolous or fraudulent chargebacks may result in revocation of download entitlements and refusal of future service.

8. Statutory Rights

This refund policy does not affect your statutory rights as a consumer under UK law, including rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

9. Contact

For refund questions, contact support@atlasglobal.store.